Returns

Due to the nature of needlepoint canvases and accessories, we are not able to accept returns or exchanges of any kind. However, if you ever have an issue with your order please email us and we will do everything we can to make it right! You can always contact us for any return question at hello@ndlptparty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or if you receive the wrong item, so that we can evaluate the issue and make it right. For orders damaged during shipping, please contact the shipping carrier directly to file a claim.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ndlptparty.com.